What is the ICICI Bank Travel Card?
ICICI Bank Travel Card is a pre-paid foreign currency card that makes your foreign trip totally hassle-free and convenient. You can load this pre-paid card with foreign currency in India and use it to withdraw cash in the local currency from over 8,50,000 VISA ATMs and shop at over 13 million merchant establishments accepting VISA Flag cards. The Card also comes with never before features including travel insurance, emergency assistance, advanced account management features and optional concierge assistance services.

In which currencies is the ICICI Bank Travel Card available in?
ICICI Bank Travel Card is available in 10 currencies at present.

US Dollars
Euro
Pound Sterling
Swiss Francs
Australian Dollars
Canadian Dollars/Japanese Yens/ Singapore Dollars/
UAE Dirham/ Chinese Yuan.

So the US Dollar card will have USD loaded on to it (just like the USD Traveler's Cheque). The Card will work in all countries and will dispense local currencies only on usage at ATMs, but in case the US Dollar card is used in say Europe, Visa conversion charges from USD to Euro will be applicable.

Why should I use an ICICI Bank Travel Card?
An ICICI Bank Travel Card ensures that you have a hassle free business or pleasure trip abroad. The ICICI Bank Travel Card ensures that you have 24-hours instant access to your funds. Since it is a pre-paid card, it also helps you budget and plan your expenses. It also ensures that you spend your time in your business or leisure trip or abroad productively with an assurance of having an access to a wide network of people who are in stand by in case you were to need any help.

What is the schedule of charges?

Schedule of charges:

• One time card price Rs. 150 + 12.24% of amount
• Reload charges Rs. 100
• One time concierge assistance services (optional) Rs. 300
• Dollar Card Euro Card GBP Card AUD Card CAD Card Swiss Franc Card Cash withdrawal from foreign ATMs* 1.5 Dollars
• 1.5 Euros 1.5 Pounds 1.5 Aud Dollars 1.5 CAD Dollars 1.5 Swiss Francs
• Balance enquiry at ATMs * 0.5 Dollars 0.5 Euros 0.5 Pounds 0.5 Aud Dollars 0.5 CAD Dollars 0.5
• Swiss Francs Lost card replacement other than in India 20 US Dollars 20 US Dollars 20 US Dollars 20 US Dollars 20 US Dollars 20 US Dollars
• Lost card replacement in India 3 US Dollars 3 US Dollars 3 US Dollars 3 US
  Dollars 3 US Dollars 3 US Dollars

* Service Charge Extra

How does this pre-paid card work?
Your pre-paid Travel card is loaded with funds at the time of purchase. You can use the card for cash withdrawal or for shopping at merchant outlets. With each transaction, the remaining value on the card decreases. You can continue to use your card as long as some funds remain on the card account. You can recharge the card with more funds before your next trip when you return to India.

Hotels/Car Rentals before check-in/renting services etc, take a pre-auth on your card. A Pre-Auth is essentially blocking of certain amount on your card. At the time of checking out of the hotel/settling the bill, you should:
Ask the executive to settle the final bill against the pre-auth that was taken. Example: If Pre-Auth was taken for $500, and the final bill is $300, this should be settled against the pre-auth that was taken, and the balance asked to be credited back on the card.
Ask the executive to cancel the pre-auth (credit back the amount) that was taken and settle the bill by taking an authorization for the actual bill amount.
In the event of the Merchant not reversing back the amount, ICICI Bank would credit back the amount immediately after 15 days (although VISA rules stipulate a period of 45 days).

What is the Insurance available on the card?
1. Insurance Max Cover Remarks
Personal Accident Insurance Rs 10 Lakh Available on Air Travel accident only.
Missing of connecting Internatoional flight during transit USD 300 1.The Insured Person has already boarded the first international flight.

2.Subsequent flight's Schedule departure timing is at least 6 hours after the schedule arrival of the first flight Loss of travel documents (Passport, Visa, Tickets) USD 500 Claim not paid for the loss or damage in case of -

1.Delay or confiscation by customs/police or other authority
2. Theft not reported to police within 24 Hrs Hijacking USD 3000 USD 125 per day ,Max. of 7 days plus time excess of 12 hrs Delay in flight USD 250 If the scheduled international flight arrives at more than 12 hrs of delay. Delay in receipt of checked baggage USD 100 Delay of more than 12 hrs . A non-delivery certificate must be obtained immediately from the airline.

Note: The customer is automatically enrolled into the policy on the purchase of the card. The claim will be applicable only if on the incident date, the travel card was active and had a positive balance on the same.

* Terms & Conditions apply

Insurance Claim Process is as follows:

Customer calls up the ICICI Bank call center and requests for the claim on Travel Card under the covers mentioned above.
The Call is forwarded to the ICICI Lombard desk if the Travel Card was active on incident day ICICI Lombard PBO takes down the claim information from the customer. Checks based on the card number provided for the cover applicable. Forwards the information to the expert for claim validity.
If the claim is valid, customer is forwarded the claim form along with the list of supporting documents required.
Once the filled form and document is received from the customer, the claim value is calculated and cheque sent to customer within 30 days.

Where do I call if I need some assistance?
You can call ICICI Bank's 24-hour Customer Care Center for free customer support. From within India, call 1800 345 3499. From outside India, you may call 91 22 28307777. After calling these numbers, please press 1126 for English and 1226 for Hindi . You could call up the call center to know your transaction details, your remaining balance on your card account, to update your mailing address/email address/mobile number, report a card loss and ask for replacement cards or you can mail your query to customercare@icicibank.com For emergency assistance, you can call our assistance center at 91 11 5189 8888

Can the ICICI Bank Travel Card be used over the Internet?
Yes. The Steps are:

Log on to www.icicibank.com , click on Travel Card, click on Login for Travel Card Customers, and log in using 16-digit card no and Internet password.
Activate the card for Internet Transactions (not valid on Indian Sites)
Activation could be for hours/days/lifelong
Start using the card over the Internet.

Is remote Loading of the card possible?
Yes.

Is temporary block facility available on the card?

Yes, the same is available. In case you want to temporarily block the card for safety purpose, you can do so yourself through your internet log-in or you can call up ICICI Bank call center to block and then unblock the card.

Web-based Access to Account Information
"Internet" web-based access allows you quick access to transaction details and you can also check your balance. Simply logon to www.icicibank.com , click on Travel Card, and log-in through the "Log in for Pre-paid Customer"link using your Internet Login ID (i.e. your Travel Card 16 digit number) and password provided with the welcome pack for a complete update on your Card. You can check the status on your ICICI Bank Travel Card from anywhere in the world. You get updates on 

• Available balance
• Transactions undertaken
• Transactions after last statement date
• Past statements (by period)

Monthly E-mail Statement
Your ICICI Bank Travel Card gives you the convenience of viewing your statement of transactions from anywhere. The statement would be sent to you as an e-mail to your preferred e-mail address as you had provided in the application form.

If the merchant says that the card is not working, what is to be done?
Ask the merchant to ensure that he has swiped on a Credit Card terminal.
If the card is still getting declined, walk into the nearest ATM to check the available balance on the card.
You can withdraw the cash from the ATM and settle with the merchant
Report the matter to ICICI Bank, for follow up with the Merchant.

What are the minimum and maximum amounts one can load on purchase?
Usage of your ICICI Bank Travel Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations. The card can be loaded with any amount up to USD $10,000 or equivalent in Euros in a year. The minimum loading amount is 200 (i.e. if USD card-$200, if GBP card- £200 and so on ).Corporate travelers can load the Card up to $25,000 or its equivalent in Euros for every business trips*. 
*The amount of load on a card should be done as per the foreign Exchange Management Act, 1999 and prevailing RBI regulations.

If I am traveling to two countries, do I get the different currencies loaded on same card?

No. One card can be loaded with only one currency. However, you can take card in one currency and use worldwide irrespective of the currency of the country.

Can I transact in currencies other than base currency (dollar, euros, pounds etc) using the Travel Card?

Yes, your ICICI Bank Travel Card allows you to transact (cash withdrawal and point-of-sale transaction) in any local currency. For any currency other than the base currency, there will be an exchange rate which will be applied.
 
What exchange rates are applied when a transaction is made on the card?
For transactions done in the base currency, there is no exchange rate applicable. However, for transactions other than in the Base Currency, VISA wholesale rates apply.
*There will be a currency conversion markup of 3% levied by the Bank.

What documents are needed during purchase/recharge? During purchase of a ICICI Bank Travel Card you need to provide the following:
• Passport
• A2 form
• PAN / Form 60 (in case you do not have a PAN number)

Can one buy more than one ICICI Bank Travel Card?
A customer can buy at most one ICICI Bank Travel Card (of the same currency) at a time. He/she can however buy more than one ICICI Bank Travel Cards in different
currencies.

Can the card be used in India?
No the card cannot be used in India, Nepal & Bhutan. Balance enquiry is allowed free of charge in ICICI Bank ATM in India.

Can one retain the foreign exchange on the ICICI Bank Travel Card after returning to India?
One can retain the card only if the balance remaining on the card is less than $2000. Else the amount needs to be refunded within 90 days from the date of arrival*. In case refund is not made on time, the card would be suspended and the card holder can face legal action.*As per RBI regulations.

How can I confirm if my card has been charged?
You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime. You can also walk into the nearest ICICI Bank ATM to check the balance on your card(balance will be displayed in rupees)

 
How do I withdraw cash from an ATM using the Travel card?
Check for VISA logos at the ATM.
Insert the card in the card slot of the ATM
Enter the ATM PIN of your card.
For the type of card/account, please select 'Credit Card'
Enter the amount of cash you would need.

Is there a limit to the maximum amount of cash that I can withdraw?
For Security Reasons, ATM withdrawal on your ICICI Bank Travel Card has been limited to 2000 Units per day. For E.g.: If you have a USD card the ATM withdrawal limit is $2000 per day, if you have a GBP card, the Limit is £ 2000 per day and so on.
This limit has been kept in place to prevent misuse in case you have misplaced the card

Can an ATM be used to check the amount of funds remaining on the Travel
Card?
Most ATMs have the facility to check the balance on a card in the local currency.

Are there any charges for using a VISA ATM?
There is a charge of 1.5 Dollars for USD Card, 1.5 Euros for Euro card, 1.5 Pounds for GBP Card (and similar amount for other currencies as well) for cash withdrawal from ATMs. The charges for checking the balance through the ATM is 0.5 Dollars for USD Card, 0.5 Euros for Euro Card, 0.5 Pounds for GBP Card (and similar amount for other currencies as well)*.

Does an ATM receipt show the amount withdrawn and the balance available?
Some ATMs can show these two figures.

Do all ATMs show the instructions in English?
Most VISA ATMs support English. In case the VISA ATM does not support English, call our customer care center.

Will the ATM display foreign exchange rates that one can use before withdrawing cash?
No. Post withdrawal of cash, with the figures for amount withdrawn and balance available, it is possible to arrive at the exchange rate charged.

What if I forget the ATM PIN of the ICICI Bank Travel Card?
The card member should not forget the ATM PIN of his ICICI Bank Travel Card. In case the ATM-PIN is forgotten, call the customer care center and request for New ATM Pin. New ATM Pin would be read out over the phone.

Why would I need a replacement card?
One may need a replacement card if the card gets stolen/lost, or if the magnetic strip stops working or if you have forgotten the ATM-PIN.

Whom should I contact when I need a replacement card?
Contact the 24-hour ICICI Bank Customer Care Center for the replacement card when you are in India.

From within India, call 1800 345 3499

From outside India, call +91 22 2830 7777 and press
1126 For English
1226 For Hindi

How fast can I get my replacement card?
The card would be shipped within 48 hours to select locations serviced by our courier.

Will my ATM-PIN of the replacement card continue to be the same as the ATM PIN of the earlier card?
No. You will receive a new ATM PIN along with the replacement card. You need to use that for transacting at ATMs.

How can I apply for a refund on the card?
To apply for a refund, please visit your nearest ICICI Bank branch or your money changer. You need to fill up an Refund Form and provide copies of your ICICI Bank Travel Card and your passport. The funds will be returned to you immediately.

How long does it take to get the refund?
You can get the refund immediately up to the amount of balance remaining on your ICICI Bank Travel Card. In case there are some unsettled transactions, there could be an additional delay of up to 7 days.

How the ICICI Bank Travel Card is secured against unauthorized cash withdrawals from ATMs?
Your travel card comes with advanced security features. To withdraw cash from a VISA ATM using the pre-paid card, you need the confidential ATM-PIN which is available only to you. The ATM-PIN is issued to you at the time of card purchase. Remember the 4 digit PIN number and destroy the document. Do not write in on the card. Your card would be blocked after 4 unsuccessful PIN attempts. This ensures that anyone having access to your card cannot use the card.

How the ICICI Bank Travel Card issecured against unauthorized payments at merchant outlets withdrawals from ATMs?
Transactions at merchant outlets at protected by your signature. The merchant has to match the signature on the charge slip (produced by the Electronic Data Capture machine at the time of purchase) with the signature on the signature panel on the reverse of the card. Ensure that you sign on the signature panel immediately on getting the card.

What should one do to prevent unauthorized usage in case I lose the card?
The card comes with zero lost card liability after its loss being reported. Immediately report the loss of the card by calling up the customer care center. We would block the card from any further usage. On request, the Replacement Card can then be activates. In case the Replacement Card is also lost, a replacement card would be shipped to an address of your choice.

What security features are implemented to prevent unauthorized usage of replacement cards before it reaches you?
The replacement card would be couriered to you along with its ATM-PIN by courier. The card goes in a deactivated stage. The card can be activated only when you call up our customer care center and confirm your receipt of the card in proper condition. Without this verification, the card would not be enabled for transactions.

Do I have to pay for emergency medical and travel assistance services?
Your ICICI Bank Travel Card comes with complimentary emergency assistance services. These services are purely on referral and arrangement basis. However, you would have to pay for any third party expenses involved in providing the services. The provision of financial guarantees by International SOS is subject to International SOS first securing payment from you through your credit card or from the funds from the your family. International SOS shall ensure that Users who call in for the services are duly informed that they (the Users) are liable for all third party expenses.